Placing an order

You can choose to create an account or proceed as a guest.

Creating an account allows you to:

• Track current orders and view previous purchases.
• Request a return directly from your account, without phone calls or emails.
• Modify an order even after it has been submitted.
• Place orders quickly: your billing and shipping details will remain saved.
• Receive the BLUBASIC newsletter to stay updated on news, exclusive content, and private sales.

All orders are subject to acceptance and availability. By placing an order, you confirm that you are at least 18 years old, that the information provided to BLUBASIC is true and accurate, that you are the authorized holder of the payment method used, and that there are sufficient funds to cover the purchase.

Order Confirmation

After placing your order, you will receive an email confirmation at the address provided during checkout. The confirmation includes the order number and all relevant details.

This does not yet represent order acceptance, but only confirmation of receipt.

Acceptance will occur upon shipment of the goods, when you receive a new confirmation email: from that moment, the sales contract will be legally binding according to our Terms & Conditions.

In the case of orders with separate shipments, each shipment will generate a distinct contract. Until then, you can contact us to cancel the order and receive a refund, as provided by our Return Policy. In the event of cancellation by us, the amount will be refunded and no contract will be established.

For exclusive releases, we reserve the right to limit quantities per order or customer.

Order Processing

Orders are processed within 2 business days. Those placed after 11:00 AM (CET) may be processed on the next business day. Orders placed during the weekend or on public holidays will be processed on the first available business day.

Modifying or canceling an order

Modification or cancellation is possible as long as the order has not been packed or shipped, or as required by law.

To modify or cancel an order:

1. Log in to your BLUBASIC account
2. Go to "Order History"
3. Under "Modify", select the topic and send your request

If you placed the order as a guest, create an account using the same email to modify it yourself. Alternatively, contact Customer Care for assistance.

Checking order status

To check the status of an order:

1. Log in to your BLUBASIC account
2. Go to "Order History"
3. Check the "Status" item, which can be:

• Received: order successfully submitted, awaiting processing.
• In processing: payment approved, your order will soon be packed.
• Shipped: order packed and with tracking number available to follow the shipment.